Satisfaction
is the Common Denominator of our Varied Client Base
Specializing in productivity empowering software tools
for the financial industry since 1994, Paragon has over
370 customers with more than 700 products installed at customer
sites ranging from some of the world's largest bank holding
corporations to very small credit unions.

Alaska Option
Services Corporation
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Alaska
Option Services Corporation, headquartered
in Anchorage, AK, has licensed FASTest
for ATMs and FASTest
for ISO for scripted testing of their ATMs
and EFT switching software.
Alaska Option is a full-service EFT network offering
automated teller machine (ATM) and point-of-sale
(POS) transaction switching and settlement services
to financial institutions and financial service
providers in Alaska and the Pacific Northwest.
Over 98% of the debit cards (ATM, Visa Check, and
MasterMoney) issued within the state of Alaska
bear the Alaska Option logo. Over 366 ATMs are
deployed in Alaska and Washington by Member institutions.
In 2002, Alaska Option processed over 13.9 million
ATM transactions and 10.5 million POS transactions.
POS transaction volume realized a 39% growth in
2002.
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Bank of Hawaii
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Bank of Hawaii, the state's largest
commercial bank, with 470 ATMs across Hawaii, has
selected the WorkSmart
ATM Suite from Paragon Application Systems for
designing ATM configurations and simulating and testing
transaction processing, as well as Paragon
Connect to Total Systems for real-time communication
with the Total Systems switch. Headquartered in Honolulu,
Bank of Hawaii is the principal subsidiary of Pacific
Century Financial Corporation, a regional financial
services company with business locations throughout
Hawaii, the Pacific region, and California. |
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BB&T Corporation
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BB&T Corporation, headquartered
in Winston-Salem, NC, has chosen Paragon Application
Systems, Inc. for several mission-critical EFT projects,
including developing a customized interface
to Total Systems Services (TSYS) for real-time
processing of debit card transactions, implementing
an electronic check payee interface
to Visa POS Check Service, and implementing a
cross-platform interface for wire transfer transactions.
BB&T is a fast growing, multi-bank holding company
with 70.3 billion dollars in assets and a network
of over 800 ATMs. |
"Paragon
is responsive to our needs. They offered us technical
analysis and design services, software development
capabilities, and on-site testing and migration assistance.
They became key members of our team."
Ed Beauchamp,
IS Section Mgr, Electronic Systems
BB&T Corporation |
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Central Bank Jefferson City
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Central Technology
Services (CTS), headquartered in Jefferson City,
Missouri, has chosen the WorkSmart ATM Suite for
developing and testing their ATM offerings. "The
WorkSmart ATM Suite saves us time and money by allowing
our developers to test changes to our ATM processing
at their workstation.
Paragon has always been helpful and seems
more like a partner than a vendor,” said Jerry Wilbers,
Vice President and Manager of Programming at CTS.
CTS is a subsidiary of Central
Bank, which is the lead bank in Central
Bancompany, a 13 bank holding company. Central Bancompany
operates 145 ATMs statewide, has assets over 6 billion, and
has been a Paragon customer since 1997. |
“The
WorkSmart ATM Suite saves us time and money by allowing
our developers to test changes to our ATM processing
at their workstation.
Paragon has always been helpful and seems
more like a partner than a vendor.”
Jerry Wilbers
Vice President/Manager, Programming
Central Technology Services |
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CGI
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CGI, the fourth largest independent
information technology services firm in North America,
has chosen Paragon Application Systems, Inc. as their
primary vendor for ATM simulation and testing software.
CGI uses Paragon's ATMulator Plus ConfigBuilder software
solution for designing ATM configurations and simulating
and testing transaction processing for NCR and Diebold
ATMs. CGI provides retail banking, transaction processing,
and payroll services to over 2300 institutions. |
"We
use ATMulator Plus ConfigBuilder for system testing
with our clients, to generate transactions in our
lab, and envision eventually using it in a certification
environment. I find it a very useful tool in resolving
production issues--And our technicians love the convenience
of generating transactions without running to the
lab."
Randy Schmidt,
Senior Analyst
CGI |
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Colonial Bank
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Colonial Bank, headquartered in
Montgomery, AL, has selected Paragon Application
Systems, Inc. as their primary vendor for ATM and
EFT simulation and testing software. Colonial Bank
uses ATMulator for
simulating and testing transaction processing for
their NCR and Diebold ATMs, and FASTest
for ISO for scripted testing of ISO 8583-formatted
transactions. With over 240 offices in Alabama, Florida,
Georgia, Tennessee, Texas, and Nevada, Colonial Bank
is one of the fastest-growing financial organizations
in the South. |
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Concord EFS
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Concord EFS, a leading electronic payments
company with corporate headquarters in Memphis, TN,
licensed Paragon Application Systems' WorkSmart
ATM Suite. Concord is a vertically-integrated
electronic transaction processor. Primary activities
include Payment Services, providing credit, debit,
check authorization, and EBT processing services
to supermarkets, gas stations, and other retailers;
and Network Services, providing gateway processing,
ATM driving, debit card processing, and coast-to-coast
STARsm network access to the financial
services industry. |
“Paragon's
WorkSmart ATM Suite helps us simplify the process
of creating, testing, and maintaining our ATM-based
services.”
Jennifer Mariner
VP, Systems Quality Management
Concord EFS |
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CSF International (CSFi)
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Founded in 1980, CSF
International's (CSFi) headquarters are located
in Sarasota, Florida USA. CSFi is a global supplier
of ATM/POS transaction switching software to the
financial services industry. CSFi has selected
the WorkSmart
ATM Suite from Paragon Application Systems
for ATM simulation, configuration, and testing,
and also offers Paragon's products to their customers
through its reseller network. CSFi has an extensive
worldwide customer base, and Paragon and CSFi share
customer relationships with over two dozen banks,
credit unions, and service providers around the
world. |
"It's
easy to demonstrate the benefits of Paragon's applications,
and CSFi is happy to recommend those products to
our customers. In the end, the customer is more productive,
we build stronger client relationships, and everybody
wins!"
Tony Cappadora,
VP, Sales and Marketing
CSFi |
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Diebold, Incorporated
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Diebold, Incorporated, a global
leader in providing integrated self-service delivery
systems and services, has selected the WorkSmart
ATM Suite from Paragon Application Systems for
host simulation and ATM configuration and testing.
Diebold, with headquarters in Canton, Ohio, employs
more than 11,000 associates with representation in
more than 80 countries worldwide. |
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First Citizens Bank and Trust Company
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First
Citizens BancShares (Nasdaq: FCNCA), a $12
billion financial holding company based in Raleigh,
N.C. chose the Automatic
Upload Facility (AUF) from Paragon Application
Systems, Inc. for automatically uploading and archiving
electronic journal files from Diebold and NCR ATMs
in their expanded coast-to-coast ATM network. (See
the related news
article.)
Two of First Citizens BancShares' major subsidiaries
are First Citizens Bank with 342 branches in North
Carolina, Virginia, and West Virginia; and Atlantic
States Bank with 41 branches in Georgia and Florida.
Atlantic States' western division, IronStone Bank,
recently opened its first branch in Texas and has
plans for branches in Arizona and California. |
"By
using AUF, we're reducing the number of ATM outages
by 20 percent; we're saving money by not having as
many service calls or purchasing as many journal
paper supplies; and most importantly, our machines
are remaining available to customers."
Johnson Davis,
SVP, Service Mgmt. Dept.
First Citizens Bank and Trust Company |
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Fiserv Beaumont
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Fiserv Beaumont, a subsidiary of Fiserv,
Inc. which processes 337 million EFT/ATM/POS
transactions annually, has selected the WorkSmart
ATM Suite for designing ATM configurations
and simulating and testing transaction processing.
In addition, Fiserv Beaumont chose FASTest
for ISO for testing ISO 8583 message processing.
Fiserv is the leading provider of information management
services for the financial industry, including
banks and credit unions, as well as lending, insurance,
securities, and investment companies. |
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Genpass Technologies
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Genpass,
owner of the MoneyMaker network and the second largest
ATM terminal driver in the United States, has licensed
Paragon's WorkSmart
ATM Suite™ for designing and testing ATM
configuration changes, as well as QA and regression
testing. Genpass, with corporate headquarters in
Fort Washington, PA, has over 20,000 directly supported
ATMs, processes over 300 million annual transactions,
and manages over 3.5 million cardholder accounts
for more than 1,000 clients.
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"Paragon
is the most responsive player in the EFT simulator
market as their customer support has been outstanding.
Because of their sensitivity to our needs, we have
made steady progress toward fully functional use
of Paragon's WorkSmart ATM Suite. I am very pleased
with Paragon's products and would purchase them again
given the opportunity."
Bruce A. Hamm
Sr. Quality Assurance Analyst
Genpass Technologies |
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Intrieve Incorporated |
Intrieve Incorporated, an ATM processor
based in Cincinnati, Ohio, has selected Paragon Application
Systems, Inc. as their primary vendor for ATM
and EFT simulation and testing software. Intrieve
recently used Paragon's software solutions to develop
and test NCR configurations for one of Intrieve's
client banks, Greenville Federal. Intrieve also has
ATMulator installed at their disaster recovery site
as their "test ATM" for use in verifying
their transaction processing capabilities. |
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Metavante Corporation
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With more than 3,500 clients, including
the largest 20 banks in the United States, Metavante
Corporation, is a leading financial services
enabler delivering virtually all of the technology
that an organization needs to offer financial services.
Metavante offers financial technology solutions that
drive customer relationship management, electronic
banking, electronic funds transfer and card solutions,
electronic presentment and payment, financial technology
services, private label banking, and wealth management.
Metavante Corporation selected Paragon Application
Systems, Inc. as its primary vendor for ATM and
EFT simulation and testing software. Metavante
chose the WorkSmart
ATM Suite and FASTest
for ISO for simulating and testing transaction
processing for its clients, which include banks,
credit unions, Internet banks, and non-financial
organizations.
Headquartered in Milwaukee, Wisconsin, Metavante
Corporation is wholly owned by the Marshall & Ilsley
Corporation (NYSE: MI). For more information, see www.metavante.com. |
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NCR
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NCR Dayton, with headquarters in Dayton,
OH, and NCR Canada Ltd., with headquarters in Toronto,
has selected FASTest from
Paragon Application Systems for host simulation and
ATM testing. Using FASTest's autoreply scripting,
NCR consultants can thoroughly test a multitude of
operational conditions and ATM responses. NCR Dayton
and NCR Canada Ltd. are offices of NCR Corporation, which employs 32,900
associates in 130 countries, and is a leader in providing
Relationship Technology solutions to customers worldwide
in the retail, financial, communications, manufacturing,
travel and transportation, and insurance markets. |
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NYCE
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NYCE Corporation, headquartered in Montvale,
NJ, and a leading electronic payments company, has
licensed ATMulator and FASTest.
NYCE Corporation provides financial institutions
with real-time processing services that support ATM
management and monitoring services, gateway access,
and debit card issuance and authorization solutions.
In addition, NYCE operates the NYCE Network, one
of America's largest shared regional electronic payments
networks. |
“Paragon's
ATMulator and FASTest help NYCE ensure that our service
always meets or exceeds our customers' expectations.”
John Berg
Director of Alternative Delivery Services
NYCE Corporation |
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PEMCO
Technology Services, Inc., with headquarters
in Seattle, WA, has licensed the WorkSmart
ATM Suite to expand its ATM testing and ATM
configuration design capabilities. PEMCO specializes
in transaction-handling and card-processing services
for credit unions and other financial institutions
through its PowerLink Visa, MasterCard, and ATM
processing system.
PEMCO currently supports more than 230 financial
institutions nationwide. That translates to about
350,000 authorizations and 330,000 monetary transactions
each day for more than 2 million accounts. |
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Star Systems, Inc.
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Maitland
FL-based Star Systems, Inc., a Concord EFS,
Inc. subsidiary, operating the nation's largest regional
ATM and POS network, has selected Paragon Application
Systems, Inc. as their primary vendor for ATM
simulation and testing software.
In addition, Star Systems plans to use Paragon's
software solution for designing ATM
configurations. Star Systems processes more than
5.0 billion transactions a year via 6200 participating
financial institutions and more than 900,000 participating
ATMs and retail locations. |
"Paragon's
products have allowed STAR to save time, money, and
effort by streamlining our development and certification
process. STAR was also able to use Paragon's products
to resolve a fraud issue with several of our customers.
With just the click of a button, we were able to
generate several scenarios that would have taken
hours in the test lab. Compared with other software
packages STAR has used in the past, the WorkSmart
ATM Suite was easy to install, and Paragon's consultants
provided outstanding customer service. We are looking
forward to broadening our use of Paragon's products
in the future."
Linden Stricker,
Director, ATM Product
Star Systems |
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TNS Smart Network, Inc.
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TNS
Smart Network, Inc., based in Ontario Canada
and one of Canada's largest processors of cash
transactions from off-premise ATMs, has selected ConfigBuilder and ATMulator from
NC-based Paragon Application Systems, Inc. TNS
plans to use ConfigBuilder for designing ATM configurations
and ATMulator for simulating and testing transaction
processing for their 1000-plus NCR and Diebold
ATMs. |
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