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Satisfaction is the Common Denominator of our Varied Client Base

Specializing in productivity empowering software tools for the financial industry since 1994, Paragon has over 370 customers with more than 700 products installed at customer sites ranging from some of the world's largest bank holding corporations to very small credit unions.

Alaska Option
Alaska Option
Services Corporation

Alaska Option Services Corporation, headquartered in Anchorage, AK, has licensed FASTest for ATMs and FASTest for ISO for scripted testing of their ATMs and EFT switching software.

Alaska Option is a full-service EFT network offering automated teller machine (ATM) and point-of-sale (POS) transaction switching and settlement services to financial institutions and financial service providers in Alaska and the Pacific Northwest. Over 98% of the debit cards (ATM, Visa Check, and MasterMoney) issued within the state of Alaska bear the Alaska Option logo. Over 366 ATMs are deployed in Alaska and Washington by Member institutions. In 2002, Alaska Option processed over 13.9 million ATM transactions and 10.5 million POS transactions. POS transaction volume realized a 39% growth in 2002.

 

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Bank of Hawaii logo
Bank of Hawaii

Bank of Hawaii, the state's largest commercial bank, with 470 ATMs across Hawaii, has selected the WorkSmart ATM Suite from Paragon Application Systems for designing ATM configurations and simulating and testing transaction processing, as well as Paragon Connect to Total Systems for real-time communication with the Total Systems switch. Headquartered in Honolulu, Bank of Hawaii is the principal subsidiary of Pacific Century Financial Corporation, a regional financial services company with business locations throughout Hawaii, the Pacific region, and California.

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BB and T logo
BB&T Corporation

BB&T Corporation, headquartered in Winston-Salem, NC, has chosen Paragon Application Systems, Inc. for several mission-critical EFT projects, including developing a customized interface to Total Systems Services (TSYS) for real-time processing of debit card transactions, implementing an electronic check payee interface to Visa POS Check Service, and implementing a cross-platform interface for wire transfer transactions. BB&T is a fast growing, multi-bank holding company with 70.3 billion dollars in assets and a network of over 800 ATMs.

"Paragon is responsive to our needs. They offered us technical analysis and design services, software development capabilities, and on-site testing and migration assistance. They became key members of our team."

Ed Beauchamp,
IS Section Mgr, Electronic Systems
BB&T Corporation

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Central Bank Jefferson City

Central Technology Services (CTS), headquartered in Jefferson City, Missouri, has chosen the WorkSmart ATM Suite for developing and testing their ATM offerings. "The WorkSmart ATM Suite saves us time and money by allowing our developers to test changes to our ATM processing at their workstation.
Paragon has always been helpful and seems
more like a partner than a vendor,” said Jerry Wilbers, Vice President and Manager of Programming at CTS.

CTS is a subsidiary of Central Bank, which is the lead bank in Central
Bancompany, a 13 bank holding company. Central Bancompany operates 145 ATMs statewide, has assets over 6 billion, and has been a Paragon customer since 1997.

“The WorkSmart ATM Suite saves us time and money by allowing our developers to test changes to our ATM processing at their workstation.
Paragon has always been helpful and seems
more like a partner than a vendor.”

Jerry Wilbers
Vice President/Manager, Programming
Central Technology Services

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CGI logo
CGI

CGI, the fourth largest independent information technology services firm in North America, has chosen Paragon Application Systems, Inc. as their primary vendor for ATM simulation and testing software. CGI uses Paragon's ATMulator Plus ConfigBuilder software solution for designing ATM configurations and simulating and testing transaction processing for NCR and Diebold ATMs. CGI provides retail banking, transaction processing, and payroll services to over 2300 institutions.

"We use ATMulator Plus ConfigBuilder for system testing with our clients, to generate transactions in our lab, and envision eventually using it in a certification environment. I find it a very useful tool in resolving production issues--And our technicians love the convenience of generating transactions without running to the lab."
Randy Schmidt,
Senior Analyst
CGI

 

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Colonial art
Colonial Bank

Colonial Bank, headquartered in Montgomery, AL, has selected Paragon Application Systems, Inc. as their primary vendor for ATM and EFT simulation and testing software. Colonial Bank uses ATMulator for simulating and testing transaction processing for their NCR and Diebold ATMs, and FASTest for ISO for scripted testing of ISO 8583-formatted transactions. With over 240 offices in Alabama, Florida, Georgia, Tennessee, Texas, and Nevada, Colonial Bank is one of the fastest-growing financial organizations in the South.

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Concord EFS

Concord EFS, a leading electronic payments company with corporate headquarters in Memphis, TN, licensed Paragon Application Systems' WorkSmart ATM Suite™. Concord is a vertically-integrated electronic transaction processor. Primary activities include Payment Services, providing credit, debit, check authorization, and EBT processing services to supermarkets, gas stations, and other retailers; and Network Services, providing gateway processing, ATM driving, debit card processing, and coast-to-coast STARsm network access to the financial services industry.

“Paragon's WorkSmart ATM Suite helps us simplify the process of creating, testing, and maintaining our ATM-based services.”
Jennifer Mariner
VP, Systems Quality Management
Concord EFS

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CSF International (CSFi)

Founded in 1980, CSF International's (CSFi) headquarters are located in Sarasota, Florida USA. CSFi is a global supplier of ATM/POS transaction switching software to the financial services industry. CSFi has selected the WorkSmart ATM Suite from Paragon Application Systems for ATM simulation, configuration, and testing, and also offers Paragon's products to their customers through its reseller network. CSFi has an extensive worldwide customer base, and Paragon and CSFi share customer relationships with over two dozen banks, credit unions, and service providers around the world.

"It's easy to demonstrate the benefits of Paragon's applications, and CSFi is happy to recommend those products to our customers. In the end, the customer is more productive, we build stronger client relationships, and everybody wins!"
Tony Cappadora,
VP, Sales and Marketing
CSFi

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Diebold logo
Diebold, Incorporated

Diebold, Incorporated, a global leader in providing integrated self-service delivery systems and services, has selected the WorkSmart ATM Suite from Paragon Application Systems for host simulation and ATM configuration and testing. Diebold, with headquarters in Canton, Ohio, employs more than 11,000 associates with representation in more than 80 countries worldwide.

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First Citizens Bank and Trust Company

First Citizens BancShares (Nasdaq: FCNCA), a $12 billion financial holding company based in Raleigh, N.C. chose the Automatic Upload Facility (AUF) from Paragon Application Systems, Inc. for automatically uploading and archiving electronic journal files from Diebold and NCR ATMs in their expanded coast-to-coast ATM network. (See the related news article.)

Two of First Citizens BancShares' major subsidiaries are First Citizens Bank with 342 branches in North Carolina, Virginia, and West Virginia; and Atlantic States Bank with 41 branches in Georgia and Florida. Atlantic States' western division, IronStone Bank, recently opened its first branch in Texas and has plans for branches in Arizona and California.

"By using AUF, we're reducing the number of ATM outages by 20 percent; we're saving money by not having as many service calls or purchasing as many journal paper supplies; and most importantly, our machines are remaining available to customers."
Johnson Davis,
SVP, Service Mgmt. Dept.
First Citizens Bank and Trust Company

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Fiserv logo
Fiserv Beaumont

Fiserv Beaumont, a subsidiary of Fiserv, Inc. which processes 337 million EFT/ATM/POS transactions annually, has selected the WorkSmart ATM Suite for designing ATM configurations and simulating and testing transaction processing. In addition, Fiserv Beaumont chose FASTest for ISO for testing ISO 8583 message processing. Fiserv is the leading provider of information management services for the financial industry, including banks and credit unions, as well as lending, insurance, securities, and investment companies.

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Genpass Technologies

Genpass, owner of the MoneyMaker network and the second largest ATM terminal driver in the United States, has licensed Paragon's WorkSmart ATM Suite™ for designing and testing ATM configuration changes, as well as QA and regression testing. Genpass, with corporate headquarters in Fort Washington, PA, has over 20,000 directly supported ATMs, processes over 300 million annual transactions, and manages over 3.5 million cardholder accounts for more than 1,000 clients.

"Paragon is the most responsive player in the EFT simulator market as their customer support has been outstanding. Because of their sensitivity to our needs, we have made steady progress toward fully functional use of Paragon's WorkSmart ATM Suite. I am very pleased with Paragon's products and would purchase them again given the opportunity."
Bruce A. Hamm
Sr. Quality Assurance Analyst
Genpass Technologies

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Intrieve logo
Intrieve Incorporated

Intrieve Incorporated, an ATM processor based in Cincinnati, Ohio, has selected Paragon Application Systems, Inc. as their primary vendor for ATM and EFT simulation and testing software. Intrieve recently used Paragon's software solutions to develop and test NCR configurations for one of Intrieve's client banks, Greenville Federal. Intrieve also has ATMulator installed at their disaster recovery site as their "test ATM" for use in verifying their transaction processing capabilities.

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Metavante logo
Metavante Corporation

With more than 3,500 clients, including the largest 20 banks in the United States, Metavante Corporation, is a leading financial services enabler delivering virtually all of the technology that an organization needs to offer financial services. Metavante offers financial technology solutions that drive customer relationship management, electronic banking, electronic funds transfer and card solutions, electronic presentment and payment, financial technology services, private label banking, and wealth management.

Metavante Corporation selected Paragon Application Systems, Inc. as its primary vendor for ATM and EFT simulation and testing software. Metavante chose the WorkSmart ATM Suite and FASTest for ISO for simulating and testing transaction processing for its clients, which include banks, credit unions, Internet banks, and non-financial organizations.

Headquartered in Milwaukee, Wisconsin, Metavante Corporation is wholly owned by the Marshall & Ilsley Corporation (NYSE: MI). For more information, see www.metavante.com.

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NCR logo
NCR

NCR Dayton, with headquarters in Dayton, OH, and NCR Canada Ltd., with headquarters in Toronto, has selected FASTest from Paragon Application Systems for host simulation and ATM testing. Using FASTest's autoreply scripting, NCR consultants can thoroughly test a multitude of operational conditions and ATM responses. NCR Dayton and NCR Canada Ltd. are offices of NCR Corporation, which employs 32,900 associates in 130 countries, and is a leader in providing Relationship Technology solutions to customers worldwide in the retail, financial, communications, manufacturing, travel and transportation, and insurance markets.

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NYCE

NYCE Corporation, headquartered in Montvale, NJ, and a leading electronic payments company, has licensed ATMulator™ and FASTest™. NYCE Corporation provides financial institutions with real-time processing services that support ATM management and monitoring services, gateway access, and debit card issuance and authorization solutions. In addition, NYCE operates the NYCE Network, one of America's largest shared regional electronic payments networks.

“Paragon's ATMulator and FASTest help NYCE ensure that our service always meets or exceeds our customers' expectations.”
John Berg
Director of Alternative Delivery Services
NYCE Corporation

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PEMCO Technology Services, Inc., with headquarters in Seattle, WA, has licensed the WorkSmart ATM Suite to expand its ATM testing and ATM configuration design capabilities. PEMCO specializes in transaction-handling and card-processing services for credit unions and other financial institutions through its PowerLink Visa, MasterCard, and ATM processing system.

PEMCO currently supports more than 230 financial institutions nationwide. That translates to about 350,000 authorizations and 330,000 monetary transactions each day for more than 2 million accounts.

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Star Systems, Inc.

Maitland FL-based Star Systems, Inc., a Concord EFS, Inc. subsidiary, operating the nation's largest regional ATM and POS network, has selected Paragon Application Systems, Inc. as their primary vendor for ATM simulation and testing software. In addition, Star Systems plans to use Paragon's software solution for designing ATM configurations. Star Systems processes more than 5.0 billion transactions a year via 6200 participating financial institutions and more than 900,000 participating ATMs and retail locations.

"Paragon's products have allowed STAR to save time, money, and effort by streamlining our development and certification process. STAR was also able to use Paragon's products to resolve a fraud issue with several of our customers. With just the click of a button, we were able to generate several scenarios that would have taken hours in the test lab. Compared with other software packages STAR has used in the past, the WorkSmart ATM Suite was easy to install, and Paragon's consultants provided outstanding customer service. We are looking forward to broadening our use of Paragon's products in the future."
Linden Stricker,
Director, ATM Product
Star Systems

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TNS Smart Network, Inc.

TNS Smart Network, Inc., based in Ontario Canada and one of Canada's largest processors of cash transactions from off-premise ATMs, has selected ConfigBuilder and ATMulator from NC-based Paragon Application Systems, Inc. TNS plans to use ConfigBuilder for designing ATM configurations and ATMulator for simulating and testing transaction processing for their 1000-plus NCR and Diebold ATMs.

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Diebold Inc. NCR Corp Fiserv Beaumont TNS Smart Network Star Systems Concord EFS NYCE CSF International First Citizens Bank and Trust Company Metavante Corp CGI BB and T Corp Intrieve Incorporated Bank of Hawaii Colonial Bank Genpass Technologies PEMCO Technology Services Central Bank Jefferson City